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Cardo Edge Problems after updating firmware

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1.4K views 23 replies 11 participants last post by  whitewingnut  
#1 ·
I have a Cardo Edge that has been working perfectly since purchasing at Americade in 2022.

Recently I updated to firmware version 4.7 and call quality is absolutely terrible.

To confirm the problem was the firmware I completed the following:
Firmware 4.7-My current Edge
-Reset Edge, Removed pairing from goldwing
-Paired Samsung 25+ and Edge to Goldwing placed call from bike
-Recipient could not understand a word I was saying
Firmware 4.6
-testing in the parking lot of Cycle Gear, Brookfield WI
-Removed edge pairing from goldwing
-Paired Edge with firmware 4.6
-Placed call to manager's phone from bike
-Recipient could not understand me, call garbled
Frimware 4.4
-Cyclegear provided brand new unit to test
-Confirmed firmware was 4.4
-Removed Edge with firmware 4.6 from bike
-Paired new edge with firmware 4.4
-Call was crystal clear

**Confirmed problem with 2018, 2022, 2024 Goldwings

After about 12 back and for emails that included videos of pairing and phone calls here is Cardo's response:
----------------------
As we've stated previously, our team has reviewed the videos and information you provided. They've concluded that the issue you're experiencing most likely stems from a compatibility limitation between your bike's TFT system and your Cardo unit, rather than a defect in the Cardo unit itself. It appears the problem originates from how the TFT system handles audio transmission from the Cardo unit to your phone, which may require cooperation from Honda to fully resolve.

Unfortunately there's no immediate solution available at this time and we apologize for the inconveniences this may cause.

We cannot recommend purchasing a new unit with an older software version. We always advise updating your units to the latest firmware to ensure optimal performance and avoid connectivity issues.

You might consider contacting Honda directly for assistance with your bike's TFT system configuration or to explore other ways to prevent further inconveniences.


Thank you for your understanding.
----------------------------

So now you know the back story. Does anybody have and Edge that they have updated and currently running 4.7, pairing both the Edge and Phone to their bike willing to make a test call to see if the recipient receives clear communication from you and share their findings? When this first started they told me Cardo Edge didn't work with Android Auto...which of course it is.

IF YOU ARE ON A LOWER FIRMWARE VERSION AND YOUR INBOUND AND OUTBOUND CALLS ARE CLEAR, I WOULD NOT UPDATE YOUR FIRMWARE PAST 4.4.

I asked for a replacement with version 4.4 or my money back, they have dug in their heals with no solution.
 
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#3 ·
whitewingnut said:
I asked for a replacement with version 4.4 or my money back, they have dug in their heals with no solution.
Click to expand...
I understand your anger, but asking for a refund on a used 3ish year old piece of equipment is ridiculous.

Have you searched the web to see if you can find a 4.4 (or older) download?
 
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#9 ·
I actually asked in previous emails to reset mine back to 4.4, a replacement with 4.4 or older or a refund. Bottom line their firmware buggered something up, so they at the very least should allow you to revert back to the last firmware that worked, hell ever Microsoft allows you to uninstall a bad update. Cardo basically told me to call Honda, they didn't do anything that would affect call quality. However, their firmware notes says something completely different.
 
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#24 ·
martin4858 said:
I have the same problem.
Somebody knows how to go back from firmware 4.7 to 4.4???
Click to expand...
From Cardo: We want to assure you that we are forwarding all the information you've provided to our relevant team for further review and investigation. However, at this time, we must inform you that there is no immediate solution available that can be resolved through a firmware rollback, as this is not technically possible, or a unit replacement. A warranty replacement would not resolve this specific issue, as it is a compatibility limitation tied to the interaction with the specific TFT model on the bike.

--they blame everything but the firmware.
 
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#5 ·
I had issues with phone call clarity when I got my 2024 wing a couple months ago and had no idea what the issue was, as Cardo calls were clear on my bmw before selling it.

I went into the Wing settings and turned up the mic volume for calls and that seems to have resolved the garbled sounding calls. Not sure if this’ll be the fix for anyone else, but good luck!
 
#8 ·
I tried the mic settings, but couldn't get any settings to work, can you tell me what setting your mic is set to, I will try again. thanks...
This is what mine sounds like with firmware 4.7
 
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#6 ·
That Cardo responded is shocking.
But their response is complete bollocks, showing an absolute lack of understanding of the issue and avoiding accountability (typical for Cardo).

My Edge duo pack running 4.6 is out on loan with @FIRE UP . He separately reported yesterday that phone calls were excellent quality but has been having the usual pairing and connection issues Cardo's are known to have.
 
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#7 ·
Navy Gator said:
That Cardo responded is shocking.
But their response is complete bollocks, showing an absolute lack of understanding of the issue and avoiding accountability (typical for Cardo).

My Edge duo pack running 4.6 is out on loan with @FIRE UP . He separately reported yesterday that phone calls were excellent quality but has been having the usual pairing and connection issues Cardo's are known to have.
Click to expand...
Well that is interesting. I test Firmware 4.6 at Cycle Gear-the manager had one that he let me pair to the bike. Call quality was terrible.
Firmware 4.7 Call
Firmware 4.4 Call

Ok so it works perfect with 4.4 but not with 4.7 must be the Goldwing! Ok Cardo, thanks.
I have no connections issues using Android Auto Two device. 250 miles on Saturday no disconnects.
 
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#11 ·
Hmmm. I have a Freecom 4x and didn't have any issues with call quality on my previous bike that only connected headset to the phone. I have only received one call while using it on my wing with android auto and the guy said I was hard to hear and sounded like a robot. My headset is on firmware 4.6. I will have to check it out further.
Is the call quality the same if you only connect to the phone and not the bike? Not that it would be solution, but curious what happens if you take the bike out of the loop.
 
#14 ·
Silly Rabbit said:
Hmmm. I have a Freecom 4x and didn't have any issues with call quality on my previous bike that only connected headset to the phone. I have only received one call while using it on my wing with android auto and the guy said I was hard to hear and sounded like a robot. My headset is on firmware 4.6. I will have to check it out further.
Is the call quality the same if you only connect to the phone and not the bike? Not that it would be solution, but curious what happens if you take the bike out of the loop.
Click to expand...
Navy Gator said:
Is your edge is paired to the Wing on the headset’s “bike” channel and not a “phone” channel.
Click to expand...
It is currently paired to the bike channel. I believe I tried the "phone" channel and got the same results. If I pair the Edge directly to the phone it works properly. Here is what the call sounds like on Firmware4.7
 
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#16 ·
The following is a Cardo's latest response to my questions.

1 & 2) You mentioned that your Cardo Edge worked perfectly for nearly three years prior to firmware versions 4.6 and 4.7, and that a new unit with firmware 4.4 functions flawlessly. We understand why this seems contradictory. Our firmware updates from version 4.4 onward have been dedicated to general bug fixes and performance improvements, none of which directly introduced a defect related to this specific unit functionality. While Honda's system may not have changed, subtle shifts in how our firmware interacts with different TFT systems can, unfortunately, reveal compatibility limitations. This is not an indication of a defect in your Cardo unit itself, but rather an interoperability challenge that has emerged in certain configurations.

3)We want to assure you that we are forwarding all the information you've provided to our relevant team for further review and investigation. However, at this time, we must inform you that there is no immediate solution available that can be resolved through a firmware rollback, as this is not technically possible, or a unit replacement. A warranty replacement would not resolve this specific issue, as it is a compatibility limitation tied to the interaction with the specific TFT model on the bike.

Regarding your suggestion for a warning to 2018+ Goldwing owners: we greatly value customer feedback like yours. This information is crucial for our internal discussions and helps us continuously evaluate how we communicate known compatibility considerations.

We recognize this is not the resolution you were hoping for, and we sincerely apologize for the inconvenience this limitation causes. We appreciate your understanding in this matter.
 
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#17 ·
whitewingnut said:
While Honda's system may not have changed, subtle shifts in how our firmware interacts with different TFT systems can, unfortunately, reveal compatibility limitations. This is not an indication of a defect in your Cardo unit itself, but rather an interoperability challenge that has emerged in certain configurations.
Click to expand...
After numerous attempts to resolve my issues with Cardo customer support (I had same problems) finally gave in and sold both of my Cardo units after purchasing the new Sena 60S which I installed in a new AGV full face helmet, I couldn’t be happier with connections, volume, quality of sound, CB function, voice prompts etc. I have not ridden in a heavy rain with it yet but I’m confident all is good, several hundred hours of riding and no problems. If my comment helps anyone make a decision of headset choice my time was not wasted.
Happy and safe riding to all :cool:
 
M
#20 ·
The following is the reply I Received from Cardosystems:
"Thank you for your reply. The issue you're experiencing is not related to the software update, but rather to compatibility with Apple CarPlay. Cardo units are not fully compatible with Apple CarPlay or Android Auto. While a connection may be established, some features might not function as expected.
For the best experience, we recommend using your TFT’s native software, instead of Android Auto or Apple CarPlay.
Additionally, please note that once your unit is updated, it cannot revert to a previous software version.
To ensure proper pairing and functionality, please follow the steps below to pair your devices, without using Apple CarPlay:
1. Pair your Cardo unit to the TFT (bike display) via Bluetooth.
Press and hold the Mobile button on your Cardo unit for about 5 seconds until you hear “Phone Pairing.”
Then, roll the control wheel away from the Cardo logo until you hear “Bike Pairing.”
The LED should start flashing red and blue alternately.
2. Then pair your phone to the TFT via Bluetooth.
This creates a straight-line connection:
Cardo Unit → TFT Display → Phone
âś…With this setup, all phone functions (calls, music, navigation, etc.) are managed through the TFT, not by the Cardo unit.
❌ You won’t be able to use the Cardo Connect App, as your unit isn’t directly paired with your phone.
Here’s a helpful video that explains the different pairing options and which features are available with each setup:
If you’re still having trouble establishing the connection, I recommend reaching out to Honda support. They may have additional suggestions or a different method for connecting the devices that we’re not aware of since it’s their system and software.
Let me know if you have any questions or need further assistance.
Best regards,RominaCardo Support Team"
 
#21 ·
I have had multiple email conversations with Cardo support over various issues regarding connectivity and call quality. The answer always comes back the same:
  • Update to the latest firmware version
  • Delete pairing and re-pair the headset
  • Do a factory reset and start again
  • Must be a problem with the bike's TFT​
They never admit to a problem with the unit or the firmware!
I have a Cardo Bold and a Cardo Edge and have had connectivity problems with both. Interestingly enough, the Bold was more reliable in connecting the Wing then the Edge.
I too now have call quality issues with the 4.7 firmware version.
To be sure, the Wing's nearly 20 year old Bluetooth technology lacks the performance and resiliency of Bluetooth version 4 and the current version 5 and is the culprit in many of the communication issues we experience. That said, Cardo support seems to have no interest in fixing firmware issues that they create and provides no means to downgrade firmware levels.
There's an old saying in the IT world: "If it ain't broke, don't fix it!"
That certainly applies here!
 
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