I did tripple checked the instructions and did the following as suggested :
"Make sure you first format the USB drive to NTFS. Once down, drag the ISO to the thumbdrive - and do NOT change the file name. With the Bike OFF, plug in the thumbdrive to USB1 - The one in the cubby or in the truck. Once connected, turn the on switch twice to go straight to ACC. WAIT up to 5 minutes for the screen to as to update. Hit OK, then make sur the process starts, put the FOB on the seat and walk away. Check on it every 15 minutes. "
I did this several times and it does not see the usb. I tried several usbs and did not use quick format. File reads fine on the usb on my computer the bike just does not see it.