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Honda did respond from the mail I sent a few weeks ago regarding the poor Nav on the 2108+ and here was their response..... kind of what I expected them to say.


Thank you for contacting Honda Canada and for your patience as we replied.

We are sorry to note your concerns as related to your 2018 Goldwing navigation system limitations. We can confirm, however, should Honda Canada release any product updates related to your bike, you will receive mail notification.

Since 1949 Honda Canada has worked hard to be a leader in breakthrough technology and innovative functionality within the motorcycle industry. The products and services offered by Honda Canada are the result of extensive market research coupled with the valuable and welcome input we receive from our customers. We have documented your feedback so that our Motorcycle Product Planning team are aware of your dissatisfaction.

We appreciate the time you have taken to contact us and for allowing us the opportunity to respond. Should you have further questions or concerns, please do not hesitate to reply directly to this email.

Sincerely,

Jane G.
Correspondence Specialist, Customer Relations
Honda Canada Inc.
1-888-946-6329, ext. 3306
[email protected]
 

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STRAIGHT FROM "INDIA " SPECIALIST ! :surprise::serious:
LOL !!!

With respect to Honda, I doubt their response letter was personally wrote, but it was selected from an "approved" list or responses that at some point were, and then copied and pasted. I'm sure it was also done by a Honda employee, in Canada, from wherever their customer relations center is.

Also, after working for another large company once, Verizon Wireless, you can also bet that the OP's complaint did get filed in its appropriate place. And although Honda did not instantly assigned an entire team of engineers to instantly work on the OP's concern, as the same complaint file thickens, it will be. Unfortunately, as we know, especially with GPS issues, when Honda does "fix it", we'll still probably not be happy.
 

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LOL !!!

With respect to Honda, I doubt their response letter was personally wrote, but it was selected from an "approved" list or responses that at some point were, and then copied and pasted. I'm sure it was also done by a Honda employee, in Canada, from wherever their customer relations center is.

Also, after working for another large company once, Verizon Wireless, you can also bet that the OP's complaint did get filed in its appropriate place. And although Honda did not instantly assigned an entire team of engineers to instantly work on the OP's concern, as the same complaint file thickens, it will be. Unfortunately, as we know, especially with GPS issues, when Honda does "fix it", we'll still probably not be happy.
That is one statement we can be sure of.
 
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