Customer service does not exsist after they get your money! You have been warned!
Pedro has posted here numerous times that he'd not discuss his products on this board, not sure if that meant PM or not. I suspect he does not want the monitors checking him off.That is so not true. Pedro happens to be a member of this board and a simple pm will get a response. :thumbup:
My ErgoMot windshield -- on the bike for a year -- went inop while riding in August. When I called BikeMP3 in Florida to pursue a fix, the female manager there couldn't have been less helpful, and told me straight off, very dismissively, my only recourse was to deal with the manufacturer in Belgium. "Pete" was unavailable initially, in his Las Vegas hideaway, but later sent me an email so condescending I refused to have anything further to do with him or his representatives.
"Pete" appears to operate on the Authoritarian model, with his customers subordinates, obliged to support his business, and do what they're told. Perhaps that philosophy works for his business, as witness his defenders in this thread, but it's not one I'll knuckle under. If I have a choice, I'll choose not to buy anything from BikeMP3 again.
Ultimately, I sent the windshield parts back to Belgium, where Paul Binon of ErgoMot was very helpful; the repaired parts are on their way back to me now. I've enjoyed the windshield, an excellent product, and hope the electrical problem was a one-off circuit board failure. That said, I was ready to reinstall my Windbender HP-S if I couldn't resolve the ErgoMot problem. Dayle Martin of Windbender, a very approachable guy, also makes excellent products and has always offered outstanding customer service for the various windshields I bought from him, as well as the aux fuel tank.
The contrast in their treatment of their customers couldn't be more striking.