He comes from the Harley world. It is a very different experience there. He would have had a new battery installed in an hour. If it was going to take any longer than that they would have given him a bike to ride around on to pass the time.If it were me I would have spent 10 min to try and diagnose the issue in my garage vs spend god knows how much dealing with bringing the bike to the dealer.
Seen it happen a couple of times on the road with buddies that needed work done.