Sounds like a phone to a lawyer is in order. That’s nonsenseI previously posted about how I could not unlock my saddlebag with the key, it was an actual emergency when I needed to do it.
So, I drop it off at the dealership to get the key issue resolved. The next day, the service dept called and said the bike is fixed. I go to test the key, but it still doesn't work! The mechanic pulls the bike back in and tries to fix it while I wait. About 30 minutes later, the Service writer tells me the mechanic can not get open with the key AND the electric switch! WTH? So, since he was not able to open it, he takes a Holesaw and drilled a big hole to open the left saddlebag!!! I was livid! Now, I have to wait to have it warranted, plus new saddlebag components. They are telling me at least a month before I can get my bike back!
This is the most perfect weather in Las Vegas right now and no bike! They should give me a loaner on this one. Do dealerships give out loaners???