[kmassey]

From: KMASSEY59
To: KMASSEY59
Sent: 2/2/2009 6:32:17 P.M. Central Standard Time
Subj: (no subject)


Michael, I wanted to let you know that you don't have to send those dashboard samples if you were going to do so. I 1st contacted you over 2 months ago and have been waiting for you to send the samples as you said you would ever since. The great folks at Texas Cycle Chrome are getting me what I want thru Road Trip Essentials. I'm really disappointed in the way you and your company handled my wanting to do business with you. You didn't care about my business so I went elsewhere.

very disappointed

Kurt Massey
Kurt,

I sincerely apologize as we have dropped the ball internally. I checked my files and find no record of sample requests to be made and sent. This is not how we do business. Thank you for bringing this to my attention.

Respectfully,

Michael Rubin
Wing Bling Corporation
5420 S. Pendant Point
Floral City, Fla. 34436
Office: 352-400-4916
Cell: 352-586-7181
Web: www.mywingbling.com
I find it really bad that Michael Who was contacted personally two times was the one that promised me that he would take care of getting me the samples and in his words would set me up with something really special. Now he is acting like someone else dropped the ball. I am posting this because if you are not dealing with them at a big rally this is the way they treat the little guy. They dont seem to care at all. I for one now would never spend a penny with this company.
Kurt:nojoke:

 

[glarson3]

Seems you only either contact sales or the webmaster. I wonder if they check their web comments...
http://mywingbling.com/feedbackforum.html

 

[bluestreek-02]

:22yikes:4::coffee1:

 

[5th Gear]

Too bad that your experience with Wing Bling was not a good one.

Just to post a counter viewpoint though, I'd like to say that I have a lot of Wing Bling on my GL1800 that was installed by the dealer when he was putting together their show bike for last year. I happened to buy that bike and had some issue with the finish on some of the pieces. The Honda dealer worked with me and got replacement parts and installed them at no cost to me.

Two months later I when went to Wings Over The Smokies, I showed my Wing to the Wing Bling factory rep. He listened to my story and then identified yet another piece that should never been installed. He assisted me in getting that piece replaced as well.

Frankly, these poorly finished pieces should never leave the factory but I guess every company has their off day. But in my case Wing Bling stood behind their product and were super folks to deal with.

 

[Gwingbuzz]

It sure is easy to to take about someone. I have had Great Service from Wing Bling. Buzz

 

[kmassey]

It sure is easy to to take about someone. I have had Great Service from Wing Bling. Buzz

Than you were lucky in my opinion. I spoke with Micheal personally twice in reguards to what I was intrested in buying. I am certainly not talking about anyone behind there back. I was just sharing the fact that I recieved no customer service from them at all.
Kurt :wrong:

 

[kmassey]

Seems you only either contact sales or the webmaster. I wonder if they check their web comments...
http://mywingbling.com/feedbackforum.html

It was sent to and answered by the person on site in charge of sales

 

[bikerbum]

From: KMASSEY59
To: KMASSEY59
Sent: 2/2/2009 6:32:17 P.M. Central Standard Time
Subj: (no subject)


Michael, I wanted to let you know that you don't have to send those dashboard samples if you were going to do so. I 1st contacted you over 2 months ago and have been waiting for you to send the samples as you said you would ever since. The great folks at Texas Cycle Chrome are getting me what I want thru Road Trip Essentials. I'm really disappointed in the way you and your company handled my wanting to do business with you. You didn't care about my business so I went elsewhere.

very disappointed

Kurt Massey
Kurt,

I sincerely apologize as we have dropped the ball internally. I checked my files and find no record of sample requests to be made and sent. This is not how we do business. Thank you for bringing this to my attention.

Respectfully,

Michael Rubin
Wing Bling Corporation
5420 S. Pendant Point
Floral City, Fla. 34436
Office: 352-400-4916
Cell: 352-586-7181
Web: www.mywingbling.com
I find it really bad that Michael Who was contacted personally two times was the one that promised me that he would take care of getting me the samples and in his words would set me up with something really special. Now he is acting like someone else dropped the ball. I am posting this because if you are not dealing with them at a big rally this is the way they treat the little guy. They dont seem to care at all. I for one now would never spend a penny with this company.
Kurt:nojoke:

I have had terrible luck with online ordering. My most recent 4:is http://www.extremesupply.com/. I ordered two helmets from them because they said that they were in stock. NOT! They had to order the S.O.B.'s and ship them to me. I will add
Wing Bling Corporation to my list now.:wrong:

 

[BlkPirate]

Not cool !! Airing out your dirty laundry in public! Not good.

:agree: .....should have given him a chance to fix the problem

 

[kmassey]

:agree: .....should have given him a chance to fix the problem

Have you not read the e-mails? He had 2 chances to get it right and failed both times.

 

[kmassey]

Not cool !! Airing out your dirty laundry in public! Not good.

Treat your customers right and there is no dirty laundry. I am just explaining what happened.

 

[BlkPirate]

I only see one email dated 2/2/09....that was yesterday...

 

[kmassey]

I only see one email dated 2/2/09....that was yesterday...

ill look for the original e-mail. Maybe I can find it. The other times we talked it was by phone. Would you like to see phone records?:bow:

 

[NH1800]

IMHO this is the perfect place to "air" these types of issues. If no one ever speaks up then how will we know what to consider when we are dealing with vendors. I think we are all adult enough to read into any post what we consider important and to make our own decesions as we see fit.

You are just reporting your experiences and they may not reflect everyones so I for one applude your putting this up here and it is more information for me to base future decesions on.

 

[kmassey]

Im not going to continue to defend myself about this matter. I was just treated very poorly by this company and thought you other folks might like to know about it. If you want to continue to do business with them thats your right to do so and I wish you all the luck in the world. I am just choosing not to and explaining why.

 

[Yellow Glide]

kmassey,,,,not going to pick on you,,,,but over 60 days in them getting out what you asked for,,,,why wait so long,,,,if I have been told something was going to be coming, I would be on the horn within a week finding out what had happened.

to the others who think we should air grievances in an open forum, many times HDL has "dropped" the ball on shipping some item,,,,If you called them directly,,,,things got fixed....bottom line is all companies are run by "humans" and they will be errors,,,,if they screw up, fine, bring it up,,,,but in my opinion,,,,waiting a long before a follow on our part, means that the item wasn't life and death after all.

BTW, I have never ordered anything or even looked at wing bling before today.

 

[Belmont]

I normally do not post on boards, more of a reader, but IMHO kmassey has posted a legitimate grevance. Wing Bling disregarded him as a customer. Was that an oversight, don't know. I do appreciate anyone letting me know when they have had a problem with a business.

I will make up my own mind but I do appreciate any and all information.

Regards

 

[TJRANCH]

opcorn:opcorn:opcorn:

 

[scattergunjake]

I've had my problems with wing bling also. About 18 months ago I ordered a custom dash that was supposed to take a couple of weeks and it turned into 3 months. I used a dealer in San Diego instead of going direct. The dealer was very good about the situation, but I thought wing bling was not very customer friendly. Since that experience I have used RTE only and have always been very satisfied. They are a great company to do business with.

As for "not airing dirty laundry". First I don't think it's dirty laundry to report experiences with vendors. Secondly.....I thought that's what this board was for.....to share our experiences and information.

 

[toyfarm]

Thank you kmassey for bringing this up. :thumbup:

Yellow glide, the way I see it, if kmassey had not waited that long you would have told him he did not wait long enough. :shrug: