On the first gen version, it worked great with the exception of power drain. We solved that with new circuitry. When Apple changed the software, we made changes to keep up. Because we don't sell thousands, we could not continue on that platform.
We switched the partner that we were working with. Great until Apple made more changes. We made changes to keep up again. Then a supplier had issues with a component and we released a batch that created alternator whine in some installations. When it was discovered, we asked anyone to return the unit that had an issue and we swapped out parts to resolve the issue. With the exception of 2 that I'm aware of, we were able to solve the problem. It just seems that a small handful of bikes have compatibility issues. One in Canada and the other in North Carolina.
To The Captain - I'm sorry that we were unable to make you a satisfied customer. We, like any other manufacturer, put in place a warranty policy. In electronics, most give 6 months - we give a year. If you are within a reasonable window, we work with most. We run into a large number of folks that say 'I've had this less than a year". When we pull it up, we find in most cases (on average) it's been over 2. I hate to admit it but I lose timelines on when I've bought items too. While I don't have the specifics of The Captain, we honor our warranty. That's all I can say. I realize we won't work out for everyone...it's just how it is.