I have been trying without any success for the last 4 months to correct a problem with HRCA over their mistake in my Membership Renewal with Roadside Assist. Others on this board have experienced the same problem. We paid our $39.95 to renew our membership with the Roadside Assist and they accepted our money only to find out at a later date that we didn't have the Roadside Assist. HRCA claims that the mistake is the result of a "computer glitch" and they're trying to find a way to correct it. Four months have gone by with numerous phone calls, being put on hold for long periods of time, and basically one excuse after the other. Bottom line....after all these calls HRCA still claims that they're trying to correct their computer glitch. Give Me A Break!
I was at my local dealer last week and was venting to Jeff the Sales Manager about my problem. He got all the info from me with my copy of my payment and started to make some phone calls. Within 30 minutes....Yes, I did say 30 minutes...Jeff had my problem resolved and HRCA has acknowledged that I have the Roadside Assist with my membership. While it is clear to me that HRCA could care less about my problem, that was not the attitude that Madera Honda put forth.
Hats off to Jeff, Bobby and the entire staff of friendly, courteous, and knowledgeable people. :thumbup: :bow:
If you're in need of quality service and fair prices stop in and see the folks at:
Madera Honda Suzuki
124 South E St.
Madera, CA
(559) 674-0041
I was at my local dealer last week and was venting to Jeff the Sales Manager about my problem. He got all the info from me with my copy of my payment and started to make some phone calls. Within 30 minutes....Yes, I did say 30 minutes...Jeff had my problem resolved and HRCA has acknowledged that I have the Roadside Assist with my membership. While it is clear to me that HRCA could care less about my problem, that was not the attitude that Madera Honda put forth.
Hats off to Jeff, Bobby and the entire staff of friendly, courteous, and knowledgeable people. :thumbup: :bow:
If you're in need of quality service and fair prices stop in and see the folks at:
Madera Honda Suzuki
124 South E St.
Madera, CA
(559) 674-0041