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J D Powers

Seems like Honda has some catching up to do.
Victory bike owners seem really happy.
 

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Re: J D Powers

jbivens544 said:
Seems like Honda has some catching up to do.
Victory bike owners seem really happy.
I find it hard to believe that victory has such high marks.... I have NEVER seen one on the road, Maybe there is just one and that guy is the owner of Victory Motors and is really happy about it.. This is not a bash just never seen any.. also You can spit off any building here in Boston and hit a Harley or BMW and BMW got some impressive marks, as for Harley they seem real normal and Honda is pretty close in my opinion..

Matt(Ashland,MA)
 

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There is a dealer here in my home town.... quite a few running around..
they look pretty well made... and not that high priced... a few motorcycle manafacturers might take heed... I like the KingPin pretty sharp bike..

cosmic
 

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Interesting that Victory received high marks across the board; for a company relatively new to motorcycles, they seem to know how to keep their customers happy. Not supprised about Honda's rating for sales, the five closest dealers to me didn't seem to care in the least whether they sold me a bike or not. Their attitude was, take it or leave it, full sticker price, plus freight and setup, if and when we get one. Finially found a great dealer in Pa., just over the N.J. line, who couldn't have been more helpfull. Had the model and color I wanted in stock, at a huge discount, (the E-Bay price), and no attitude. Bought it on the spot, picked it up 2 days later, trailered it home, and have loved it since. Honda has the best product, as evidenced by their rating, but their dealer network needs some work.
 
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Seems most surveys aren't worth the paper they are written on . There are so many variables to consider, that without knowing the EXACT parameters that were used , it's impossible to accurately interpret them.

Most tend to be biased toward whoever "paid for the survey. :roll:
 

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I like the quality & cost of ownership stars.

And don't forget, this survey probably represents Honda's broad line; ATV's, dirt bikes, cruisers, touring, sport, etc... vs Victory V-Twin only line.
 

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Would be interesting to know what the survey questions were. One can design a survey to prove just about anything.

97% of those surveyed sya so....and that is backed up by the fact that 83% of all statisics are incorrect :lol:

I am very, very happy with my Goldwing....good for those that are happy with what they ride
 

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Here's the press release that gives some explanation of how they determined their numbers and what the number mean.

WESTLAKE VILLAGE, Calif.: 20 December 2006 — Owners of new 2006 model-year motorcycles are reporting fewer problems with their bikes than they have in the past, according to the J.D. Power and Associates 2006 Motorcycle Competitive Information StudySM released today.

The study, now in its 9th year, measures ownership experience with new motorcycles and examines the five major components of the overall ownership experience: product; quality; cost of ownership; sales; and service.

Owners report an average of 159 problems per 100 (PP100) motorcycles in the 2006 study—improving significantly from 199 PP100 in 2005. Engine-related problems account for 65 PP100, or 41 percent of the total average problems reported, which is also an improvement since 2005. A lower PP100 score reflects better quality.

“The motorcycle industry is improving in terms of quality,” said Tim Fox, research supervisor at J.D. Power and Associates. “But while the number of problems reported has declined, the expectations relating to quality have increased. Quality in the motorcycle industry, like in the automobile industry, is becoming the price of entry. There are other issues—such as the sales and service experience, the ride and handling, and the styling and performance of the bike—that are increasingly important in creating a competitive advantage.”

BMW, Harley-Davidson and Victory perform well relative to the dealership experience in terms of both sales and service. The brands with predominately single-line dealers greatly outperform those with multi-line dealers on sales and service satisfaction.

“It is much more difficult for multi-line dealers to have a consistent sales and service process for each brand they sell than it is for dealers who sell only one brand,” said Fox. “Therefore, it is in the best interest of the OEMs to either increase the number of single-line dealers or find a way to emulate the processes at these single-line dealers that lead to higher levels of satisfaction. The bottom line is the consumer does not care about the issues a multi-line dealer faces – the consumer simply expects the dealer to perform at a high level on sales and service regardless of the type or brand of dealership.”

From a product standpoint, Victory has performed well in meeting the needs of its customers in the cruiser and touring segments. Victory receives high ratings from their owners in the product factor, which includes styling, engine and transmission, controls, comfort and performance.

Among the 10 motorcycle brands included in the study, Honda and Suzuki perform particularly well in the quality factor.

“The quality performance of Honda is noteworthy, as their diverse product lines make it even more challenging to maintain high levels of quality across the board,” said Fox. “The good news is that from an industry perspective, the gap between manufacturers with respect to quality continues to narrow.”

Satisfaction with the overall cost of ownership has improved significantly since 2005, but it is still an area of great dissatisfaction. Given the importance of this factor to overall product satisfaction, brands that improve could gain a noticeable competitive advantage. Brands performing well on the cost of ownership factor include Buell, Kawasaki, Triumph and Victory.

The study also finds that having a positive sales experience is extremely important to the overall ownership experience. Consumers who are very satisfied with their sales experience are significantly more likely to both recommend and repurchase the same make.

The service experience for motorcycle owners is heavily influenced by the success rate of repair work performed. Owners who took their bike in for a repair rate their service experience much higher if the work was done right the first time, compared with owners whose problem was not remedied on the first attempt.

The 2006 Motorcycle Competitive Information Study includes responses from 6,916 owners who purchased new on-road motorcycles between September 2005 and May 2006. Owners were surveyed in September and October, 2006.

 

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A straight reading of the the number of stars, without any weighting puts the manufacturers in this order (from worst to best)... (The number before their name is the average number of stars for all the criteria without regard to weighting. Before I get flamed... Yes, I know that this probably isn't worth the electrons it's written with, but it was a fun little exercise. I'll be running a separate topic to try to determine the proper weighting and will re-post these results in a few days...

2.8 Buell
2.8 Kawasaki
2.8 Yamaha
3.0 Ducati
3.2 Harley-Davidson
3.4 Honda
3.4 Suzuki
3.4 Triumph
3.8 BMW
4.6 Victory
 

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Thanks for posting this. I believe this is true. Just think about Honda service departments and all the bad things we hear that happen to the bikes. I know for a fact that Polaris really supports the dealer network and makes sure the dealers service personal are trained real well. They are also good at dealer support with customer concerns. How do I know this. Well on my Polaris 700EFI 4-wheeler had a brake problem right after I got it home and only rode it a couple times. Not only did the dealer say he was sorry about 10 times I also received a phone call from Polaris letting me know they were upset with the problem happening and reassuring me that they stand behind their products. That was the only problem I ever have had. It made me feel good getting that phone call from Polaris knowing that they were involved in any service issues.
Just think what it would mean if Honda took the time to call you when you had any serious service issues about their bikes. Then reassuring you they would stand behind their products. Might make you a customer for life.
 

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Just a few thoughts
1. Does anyone sell more MCs than Honda?
2. If you had this much market share would you try to be number one in all those catagories?
3. Diminishing returns to spend that much for so little gain.
4. Someone who throws their (MHO) money at a Victory needs to justify that expense to themselves, hence less prone to grouse about their purchase.
5. When selling an inferior product you got to sell something else to go with it. Make the customer glad they bought the lesser product.

I hope no one here is offended.
 

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I dont ride surveys or brand names but i do ride the bikes that i like.
 

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Surveys are helpful in finding what is most important to the person reading it. IF you trust solely in the survey, the Hundai is a better car than BMW, depending which factor is more important to you, I personally would rather have the BMW, you may think the Hundai is a better choice. I know very little about Victory other than they have some really good marketing and the bike looks great on their ads so I really have little facts to base my opinon (and it's just that).

Honda has numerous products, some better than others. I don't know the sales numbers for Victory but they are probably more like a boutique dealer than a walmart. The real test is when they are so large and the volume is so strong to see how they really treat their customers. Ford/GM found out the hard way it's not only the vehicle but the experience. To knock off your competitors you give better service, more attention, etc, keeping customers happy when you can sell all you can make is the hard part. Here in Northwest Houston the HD dealers are much cleaner and seem to have a stronger service/parts department than Honda. I didn't buy my bike for the comforts of the dealer but for the ride itself. I do think a lot of folks would by-pass Honda because they are not as trendy as some of the other brands. Honda should take stock of what their competition is doing and where perceptions are putting them and work on the image, I think they would sell many more bikes if they would get folks in the dealerships and test ride the product. I know if I wouldn't have test ridden the Wing I'd probably be on one of the other brands that are bashed here -- I think the Wing was my best MC buy ever, Honda just needs to stop sitting on it's laurels and compete with the new guys on the block (and the ones that have been around). I personally think HD has done the best job ever, who would think a company with the issues they have had would still be around, the image and customer satisfaction is amazing.
 

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Very simple to me. Look at the survey and tell me what is wrong with it? Nothing that I can see. I feel it is very in line with what I would rate them. Victory makes nice bikes guys. Nver have I read a bad thing about one of there bikes. Go look at one and look at the fine detail. I think they have the prettiest paint jobs in the business. Yes they are owned by a huge company, Polaris, but the Victory division is working and acting like a small run company, and when you do that you have resources to put out a qaulity product and give good customer service.
 

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I've had very bad luck with Honda on getting service on my ST1300... "What is that?" is usually that attitude you will get. They are prone to a Tstat failure around 8-15k... you have to pull teeth to get a stealer to replace it under warranty. Most owners would just do it themselves... as most warranty work since you had a hard time finding a stealer that knew how to work on a ST. It was worse for the ST1100 guys!

If you are not riding a VTX, GW, CBR... you are just plain out of luck as far as MC's are concerned for repair. Don't get me started on sales... want a demo... LOL!!!! BMW, Harley, Victory, Triumph will toss you the keys... IKTFAF. Honda could learn alot from BMW and Harley as far as customer appreciation!

I lucked out that they had a 06 used GW for me to try out... and the dealer has a GW specialist in the house :wink:
 

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Wicked wrote:

Just a few thoughts
1. Does anyone sell more MCs than Honda? Yes. In USA Harley is #1
2. If you had this much market share would you try to be number one in all those catagories? Yes. If you don't you will end up like GM.
3. Diminishing returns to spend that much for so little gain. Again, ask GM if they agree with this hypothesis.
4. Someone who throws their (MHO) money at a Victory needs to justify that expense to themselves, hence less prone to grouse about their purchase. This can be turned around to say: anyone who buys a Jap bike has to justify it in some way in order not buy an American made bike.
5. When selling an inferior product you got to sell something else to go with it. Make the customer glad they bought the lesser product. After reading this comment many times, I have come to the conclusion that you had put the number 5 down in your reply and felt that you had to put some drivel down rather than have only 4 replies.
 

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Honda is following in the steps of Detroit automakers. Lots of others ready to fill thier shoes and ear their lunch. Just ask any Detroit automaker.

prs
 

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Once again. This board is supposed to be for fun and FOR Goldwings. If a Victory is so appealing, PLEASE go buy one and get the hell off this board. I am sick to death of Honda/Goldwing bashing!
 
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