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I had ordered some heated grips as part of the Christmas sale. I got everything else, but the grips were on backorder. So, when I called, I changed the order to try out the Big Bike grips. I was told they would ship the next day (15th). Well, today at 7AM, I sent Chris an email to enquire about the grips. I was used to getting an email with tracking number and had not received one. Just checking - mistakes happen.

The mark of a company isn't whether they ever make a mistake. The real test is what happens when the mistake is discovered. I got an email from Chris at 10AM that my grips would go out today with the tracking number. I thought: "that was quick!" But the closer is that: I RECEIVED MY GRIPS AT 3PM TODAY!.

Now that is service. I can't believe you guys thought that they needed to FEDEX same day delivery. I would have been happy with standard delivery. Stuff happens! I have NEVER seen a company go this far in the name of customer service. I am truly impressed!
 
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