I have one,and it works as advertised.
Yes hunzee, I have one and I cannot express how BAD the company is.
I purchased one prior to my Alaska trip last May. After experiencing some problems with their route tracking service, they were supposed to cancel that portion of my contract, leaving the basic service in tact. It was very clear that the basic service was to be left on, in fact their tech person got annoyed when I asked him to repeat what they were going to do so the base service was not canceled.
You have got to know what happened, they canceled both the base and tracking services, which I discovered my second day on the road. All that money spent and it was of now more value that to throw at a satellite.
When I got home from my trip I called them up and they basically said, "tough luck but sorry, we can't take the unit back." I asked to talk to a supervisor and was told, "sorry, we can't do that, it's against company policy. A supervisor will call you back within the next two business days." I also asked for the phone number of their head office and again was told, "sorry, we can't give you that number, it's against company policy." After more than half a dozen phone calls in the past year, I'm still waiting for the call from that supervisor.
One of the members of this forum put together a purchase deal and offered to help when he heard my story. He called his sales contact and they promised to call me back. It must have gotten passed onto the same supervisor because I'm still waiting for that phone call as well.
Its really difficult resolving a problems when they won't talk to customers.
They are easily one of the worst companies I've ever dealt with.
I took my Spot down to CES with me in January, hoping they would be at the show. I had a great plan for gaining at least some satisfaction if they tried to brush me off but unfortunately if they were there, I did not find them.
It is unformtaunate because I think the theory behind the product is great -but the company behind it is dog doodoo.
Don't waste your money.