Are these the ducts for the vents or for the engine air intake??
The real interesting question is : Where did the originals go?
Sounds like the bike may have been in the shop and a tech either misplaced them or forgot to re-install them.
Review your service shop history of the bike and I think some shop owes you a pair. In either case, they are not real expensive.
I assume they are talking about the air ducts that go to the air box...could be someone overtightened/broke the mounting tabs so they just threw them away...I don't think they make any difference in the grand scheme of things, but I agree it's the principle of the matter...only other item I could think would be called a scoop would be ducting to the fresh air vents...2005 and older had ducts that went all the way to the front...I can't remember exactly where the 2006+ goes, but it's not routed like the older models...What air scoops are they talking about?