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if you can hear alerts but can't hear the phone, it indicates a problem between the phone and the gps. phone audio and gps audio feed into the cellset from the same point.. so if you can hear one, but not the other, it suggests the problem lies outside the cellset.
if you can, find someone else with a bluetooth phone and test it with theirs.
 

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Glad you got it working.
If you bought the cellset from us, we would have asked if you wanted to hear the gps audio even if you were listening to the am/fm radio. If that was the case we would have offered you our MC/GPS3. it allows you to switch gps audio to either the aux or the intercom.
 

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Our MC/GPS3 and external toggle switch will do the trick. it does require both a kennedy aux audio harness and an intercom harness.
 
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