used HRCA when the alternator went out, they had to pick up the bike, very good dealing with HRCA, had me back on the road the next morning
used it again in Texas, wiring problem, no tow required but very good service
a friend of mine used it last summer when we were in Colorado, towed the bike in and again very good service
one important thing to keep in mind is if the problem is covered by warranty and the repair takes overnite or longer HRCA will pay for room and board