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With all the talk about customer service on the board lately I want to tell you about my experience with Sierra Electronics.
I purchased a Shark Evoline with J&M clampless head set in November 09, great setup. Riding Sunday I found a break in the housing for the mike and called Sierra Monday to order a new mike. I was informed that this was still under warranty and they would sent me a mike OR I could send them the helmet and they would replace it for me. I shipped the helmet Monday ( July 11 ) by UPS and I got it back today ( July 14 ) with a new mike. All of this at no charge.
How do you say GREAT SERVICE.
 

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Very nice. Thanks for reporting; I have heard good things about them.
 

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7,604 Posts
Been using them for years. Helmets/headsets.
Always helpful-Always friendly
Trade helmets w/me once because the one I had was giving me headaches. Trade was made long after I thought it would happen!
 

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Good to hear.
 

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I ordered a new anteannae from them and the owner called me on a Sunday to say I'd ordered 2 and something looked wrong to him. After talking with him he decided I didn't need a $100 anteannae and sold me the bottom part I needed for $30 including shipping. I guarantee he removed the top part and told his guys to put it back somewhere and maybe someday somebody might need it. You'd guess a big company would just sell me the $100 anteannae and never call on a Sunday just to make sure the order was right. Great Company.
 

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Sierra always SHINES...
 

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:thumbup::thumbup::thumbup: That's a three thumbs up!
 

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You can't beat their service.


Sent from my iPhone using Tapatalk
 

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And a twist.


Sent from my iPhone using Tapatalk
 

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Hey Charlie, very nice to hear u are back on the wing already ! :thumbup:

be careful with the polishing :joke:
 

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They've installed 3 elite head sets in FF Shoei helmets for us! They do fantastic work and are very fast! Great customer service & prices! :thumbup:
 
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