I questioned them on the rebate after ordering a set of stones. They said the form is sent out to the customers email account within 2 week from their shipping date. Mine was in my inbox 10 days after I ordered them and about a week after my tires were delivered. I filled it out and seent it back, they submited it and Bridgestone sent me an email confirming it was accepted. The Visa card will arrive withing 12 weeks.I just bought the new 709 for the front of Black Beauty from them. Great pricing. They claim that they'll submit your rebate for you, but keep on them. They're supposed to email you a link so you can fill out the rebate form, which you then return to them so they can submit it. When I didn't receive the link, I logged on their site and did a chat. I was assured they would resend the link, but it still hasn't happened, so I'll try again. Beyond that little glitch, they have good products and great prices.