I sent an email to Traxxion Dynamics and Max responded right away.
He apologized and said they'd ship out a replacement 😁
He said it was the first one with that problem out of 1500+ sold - I told him that as someone with a career in aerospace quality control, an incident rate of 1 in 1500 was stellar quality!!
Good on Max and Traxxion Dynamics for epic customer service when it may simply have been a fluke (or my bike is unique 🤔)
Either way, I am pleased.
TD
Mine did not come with a second set screw (or I lost it more likely). My set screw loosened a few times and I had read here to install the second smaller set screw to lock the first one in place. After trying to find one at the local hardware stores unsuccessfully and not wanting to buy 200 from Amazon, I dropped Max a note. He explained they had two versions and asked me which version I had (metric or SAE). I responded and told him I was fully willing to pay as I likely lost the set screw. He sent me 4 of them gratis (2 long and 2 short).
Customer service like that I why I'm willing to play for products designed and sold here in the US. If you buy one of the Chinese knock-offs (where they steal someone else's design and mark the price down) you will not get any customer service to speak of. And the part is almost always not the same quality.
If I need anything that Max sells, I'll buy it from him. I want places like him to stay in business and pay more if I have to, knowing full well if I have an issue he will back me up 100%.
A good lesson here... Spend your money where it counts and not where it's the cheapest thing....
I'm glad he took care of you (no affiliation, just a satisfied customer)