Trouble installing 2023 Navigation Update

lexoman · 2023-03-18T19:53:11-0400

Tried to install the 2023 update today. Downloaded it to a USB stick (USB2, 16 GB). Downloaded the USB to the bike and it started to load. When I came back later the screen was blank. When I re-started the bike it was looking for a USB stick to load, and the screen was locked in that mode. Thinking that something had gone wrong with the download, I re-installed the USB stick. The same thing happened. The screen is now stuck in the mode looking for a USB stick. Any ideas?

CoyoteWing · 2023-03-18T20:05:46-0400

Did you leave the fob with the bike?

Orwhthse · 2023-03-18T20:25:15-0400

I did the same thing. Twice. The ANSWER is: Sit there, doing nothing, so YOU ARE THERE once it reaches 100%. The screen will then change a couple times and then wind up back at the question, (something like) WANT TO UPLOAD THE NEW SOFTWARE TO THE BIKE? YOU SAY "NO". The computer-brain in your bike will then cycle through to END this update process!! You must be there to answer the question once the files are loaded. Otherwise the bike shuts itself off and you START THE PROCESS ALL OVER AGAIN. Yes, it is irritating, but that is the answer to your challenge.

lexoman · 2023-03-18T20:52:23-0400

Orwhthse said:
I did the same thing. Twice. The ANSWER is: Sit there, doing nothing, so YOU ARE THERE once it reaches 100%. The screen will then change a couple times and then wind up back at the question, (something like) WANT TO UPLOAD THE NEW SOFTWARE TO THE BIKE? YOU SAY "NO". The computer-brain in your bike will then cycle through to END this update process!! You must be there to answer the question once the files are loaded. Otherwise the bike shuts itself off and you START THE PROCESS ALL OVER AGAIN. Yes, it is irritating, but that is the answer to your challenge.

So you have to sit there the whole 45-60 minutes?

Arkyrider · 2023-03-18T21:00:48-0400

No, you don't have to sit and wait. Once it started I left my FOB on the seat and checked about every 15- 20 minutes to see where it was at. It had already finished when I went out to check it, selected NO and was done. It took 47 minutes to finish.

tony-wisco · 2023-03-18T21:14:22-0400

I completed the update today with no issues.

Fred H. · 2023-03-18T21:55:47-0400

lexoman said:
So you have to sit there the whole 45-60 minutes?

No, go have a cup of coffee (or three) and come back. When you come back, if it is asking you if you want to perform the update again, that means it finished and rebooted. Select NO and remove the USB stick. Takes around 30 minutes or so total to complete.

Crabballs · 2023-03-18T22:01:02-0400

Just a stupid thought I have of what might be biting some of you in the ass. I'm sure the majority of you are properly following the instructions of transferring the file to the USB stick, but are you ejecting it properly before you pull it out of the computer? I've seen this happen on slower Windows machines and/or slower USB sticks were one thinks the process is done, but it is still writing in the background. Always use the eject feature in the menu and only pull the stick out when it tells you to do so.

lexoman · 2023-03-18T23:20:39-0400

Arkyrider said:
No, you don't have to sit and wait. Once it started I left my FOB on the seat and checked about every 15- 20 minutes to see where it was at. It had already finished when I went out to check it, selected NO and was done. It took 47 minutes to finish.

Thanks.

iride4u · 2023-03-18T23:36:07-0400

On both of the bikes that I did I waited to long and never saw the screen that said yes or no to reinstall.

b206driver · 2023-03-19T00:42:00-0400

This is the exact reason I have a beer fridge in my garage. This was a two-beer update.

Captron · 2023-03-19T06:26:57-0400

b206, can I come over , and have you help me upload, and turn this into a four-beer update??

Ronnie
3/19/23

Captain Jim · 2023-03-19T06:54:58-0400

Fred H. said:
No, go have a cup of coffee (or three) and come back. When you come back, if it is asking you if you want to perform the update again, that means it finished and rebooted. Select NO and remove the USB stick. Takes around 30 minutes or so total to complete.

Stupid question, where does the USB plug into?

virginiawing · 2023-03-19T08:53:37-0400

Center console on most, unless you have an Airbag model

Trevor MA · 2023-03-19T09:08:06-0400

Just an observation Lexoman, on another site where you recently also posted this dilemma, and you had the exact same issue back in 2020. Where you reported back that you hadn't formatted the flash drive to NTSF, which corrected the problem.
Did the same thing happen again?

(The definition of insanity is doing the same thing over and over again and expecting a different result.)

Al P. · 2023-03-19T09:35:29-0400

Crabballs said:
Just a stupid thought I have of what might be biting some of you in the ass. I'm sure the majority of you are properly following the instructions of transferring the file to the USB stick, but are you ejecting it properly before you pull it out of the computer? I've seen this happen on slower Windows machines and/or slower USB sticks were one thinks the process is done, but it is still writing in the background. Always use the eject feature in the menu and only pull the stick out when it tells you to do so.

Very valid point. Many don't do it. I had asked our PC tech at work about that. ALWAYS eject before removing. It can be fine with some downloads, but Eject is an insurance policy.

georgesturbo · 2023-03-19T09:58:28-0400

I do have one question, is the update also for European delivered bikes? I have a 2021 and the maps that are on the navi are from 2019, very strange on a 2021 bike.

Thanks,

remoandiris · 2023-03-19T10:23:40-0400

georgesturbo said:
I do have one question, is the update also for European delivered bikes?

No, just US bikes. You have to check the respective page for other countries to download the Euro update. IIRC, an update for Canada recently dropped, so maybe everyone else is on the horizon.

b206driver · 2023-03-19T10:35:42-0400

Captron said:
b206, can I come over , and have you help me upload, and turn this into a four-beer update??

Ronnie
3/19/23

Ronnie - I'd be glad to help. Maybe we can throw in an oil change and make it a whole 12 pack event! 🤣

lexoman · 2023-03-19T11:21:25-0400

Trevor MA said:
Just an observation Lexoman, on another site where you recently also posted this dilemma, and you had the exact same issue back in 2020. Where you reported back that you hadn't formatted the flash drive to NTSF, which corrected the problem.
Did the same thing happen again?

(The definition of insanity is doing the same thing over and over again and expecting a different result.)

No, I formatted it correctly this time.

Trouble installing 2023 Navigation Update

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