It's not surprising that a company doesn't check their product out before shipping it out.I don’t want this to come off like a “rag on a vendor” post but I got my new Ultimate seats delivered today and wanted you all to be aware of an issue in case it happens to you.
They did a very nice job on the build and I ordered mine with the red stitching to go with the red paint. After installing, I took the bike for a short ride and noticed both the passenger and rider heater lights were fast blinking on the dash. Tried turning the bike off, tried disconnecting and reconnected both plugs thinking maybe they didn’t seat properly when I re-installed. Nope, didn’t correct the issue and I had to call Ultimate for guidance.
Spoke with a nice guy in their tech support and he said that most likely the pins in the plugs were incorrectly placed when assembled. He said that this has been an ongoing problem with the supplier of the plugs. I asked why they wouldn’t test a seat before being sent out to a customer, especially for 1850 bucks. He told me they don’t have the ability to test the heater function there at the shop and basically, to test it is to install it on the bike and see if it works. If not, then you got a bad plug and have to arrange a return.
Again, this isn’t a post to beat up on Ultimate, they make a nice product. But I do feel that sending out untested or unverified product is unacceptable.
I also asked if he could instruct me how to place the pins properly as I was willing to do it myself but he said that required a special tool and if done incorrectly, the entire seats garbage. So, if you plan on ordering from Ultimate the first thing you wanna do is verify your heater functions operate upon installation.
Ultimate already sent a return shipping label and I’m totally confident they’ll take care of it, so other than going thru a little bit of a hassle, it’ll get worked out.
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What's surprising is that a small seat , with a heating unit costs $1850 !
I've purchased a couch and love seat with heat and reclining for less than that .
The other issue would be, if they don't have a way of testing them before they ship it, then how are they going to do it when you ship back to them?
I know some people will take offense and defend the price, but it really does matter to me as long as you are happy with your seat .