:agree: ... have heard others are worst. When I had a Yami Waverunner, I found the warrentee service excellent though. Harley sets the standard for m/c warrentee service.It is really surprising how they can survive with such an inept business model. It is what it is.
THAT is correct,we meaning me as a gm dealer employee cannot refuse warranty service,but trust me,a dealer who does not want you around can make your life soo miserable that you wont want to deal with them.i have a honda dealer i use for things i dont want to do myself,and i kiss there butt,always tip the tech at least $ 20.00 and treat the advisor with respect,and guess what,THAT TECH GOES OUT OF HIS WAY TO TALK TO ME AND TREATS ME AND MY BIKE GREAT.ole yeller mbg pa1. So, who has actually had a dealer refuse to even do warranty work?
2. Who has had and knows what one dealer refused to honor warranty on and took it to another whom did honor warranty?
I had 3 dealers tell me they had no one who knew how to trouble shoot an inop of the comfort system. The 4th dealer told m they could fix it but the passenger backrest did not have heat in it!!!!!!!
I have never had a dealer actually tell me he doesn't do warranty work and I don't believe one can refuse.
Good luck with warrenty work on your installed GPS. Honda dealer in Kingman, AZ told me to call Garman. Bike was only six months old.Does anyone know why some dealers will fix something under warranty and others won't ? Seems to me that they would all want the job, but is it something that Honda agrees to some and not to others? Just wondering.
Honda's money is just as green as the customers. It can be hard to make money at warranty work, but good dealers do, because the work is generally repetitive.LIKE IT OR NOT,i will go to bat much more for a customer who spends money with me,not just comes in for free warranty work,and then bitches the whole time,SORRY,but thats the way it is,I REWARD LOYALTY IN BUSINESS.OLE YELLER MBG PA
Oh you bring back bad memories and remind me why I avoided Honda for 25 years!It seems that Honda is either unable, or unwilling to exercise any control over their dealer network.