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Why is it so hard to deal with Honda Motorcycle dealers?

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10K views 55 replies 43 participants last post by  zg1286  
#1 ·
Honest question here, I currently own a 2016 Harley Davidson Limited Low, very nice bike have had no problems with it runs good looks good and is well taken care of and garage kept. My wife and I owned a Gold Wing many years ago it was a 88 or 89 model year 1500, we enjoyed that bike very much but we had a move to make back in 1991 and we decided to sell it. We did not get another motorcycle until 2013 so we were out of the riding community for 22 years but decided to get another motorcycle.

We first looked at Gold Wings in 2012/2013 and asked for quotes from the Honda web site from several Honda dealers. Only one dealer got back to us (Sun Sports Cycle & Water Craft) with a quote and it was for $13,000 dollars over list price and that was with a $10,000 dollar cash down payment. The bike was $25,000 dollars MSRP minus $10,000 dollar cash down payment leaving $15,000 plus tax, tag and title document/dealer fees.

Tax is 6% were I live so that adds another $900 dollars bringing the price up to $15,900 add in another $1,200 for the tag, title and document/dealer fees for a total of $17,100. Because we were putting a new bike on the road Florida has an extra impact fee for the new tag of $300 dollars so that leaves $900 dollars for the title and document/dealer fees. That is being pretty generous for the fees.

In the above case the dealer came back with an out the door quote of just over $38,000 dollars. Needless to say we passed on that bike and looked else where and found a 2013 Victory Cross Country Tour made a deal and bought it, it was a good bike had zero problems with it put 44,000 miles on it when we happened to stop into a Harley dealer and saw the 2016 Harley Limited Low decided we liked it and made a good deal on it. We paid $22,000 for the Victory and the Harley dealer gave us $11,900 dollars for it which was just over book value for trade in. We keep our bikes in good shape and garage kept.

While we currently owe money on the Harley we are no where near being upside down on it in any way, the book values which are up dated monthly for Kelly Blue Book, NADA and Black Book and all three are very close in their values for our bike.

When Honda came out with the new 2018 Gold Wing Tour we liked what Honda has done, first thing we did when we went to Haps Honda in Sarasota, Florida was to take in our full face helmets and make sure they would both fit into the truck and in our case both helmets did fit so we were a go to make a deal to trade in our 2016 Harley Limited Low on a new 2018 Honda Gold Wing Tour DCT, the MSRP on the Honda was $28,000 dollars.

Talked to the elderly man about the bike in the showroom for a few minutes about the Gold Wing and he asked if we were ready to buy it and I said yes if we can make a deal on our 2016 Harley.

That is where it all went down hill immediately, first words out of his mouth were you can't sell Harleys they are the worst bike out there, I don't even want to give you a quote because it will insult you. Clearly Haps Honda did not want to take a trade in on there $28,000 dollar motorcycle unless they could get the trade for next to nothing. The guy just kept going on trashing Harley's.

I stopped him at that point told him clearly we won't be able to make a deal and I did not want to waste his time or my time and thanked him and turned to leave, but he kept on and on about the Harley and trying to get me to buy the Honda and I had to tell the man a good four times that clearly we were not going to be able to make a deal and that I did not want to waste his time or my time when he clearly had no interest in taking my Harley as a trade in.

Long story short that makes my last two interactions with two different Honda motorcycle dears not being pleasant experiences, the first dealer attempting to way over charge me and the second dealer just not even trying to make the sale. The last thing a customer wants to hear is the sales person start off by putting down and making up 101 excuses why your trade is not worth a dime. I don't go in wanting retail money for my trades but I do expect to get trade in value for my trades and have always gotten the top of the trade in value on our vehicles/motorcycles. We do take good care of them keeping them serviced and waxed/detailed and in good shape.

We have bought vehicles at dealers and before we were done with the paper work the dealers have sold some of our trade ins. That is how good of care we take of our vehicles.

While I would love to purchase one of the new 2018 Gold Wing Tours with the DCT I refuse to be taken advantage of and will walk every time.

Sorry for venting about this but we have really tried to purchase a Gold Wing twice now in the past 5 years only to be insulted by both Honda dealers. Not a good way to grow market share.

We are not brand snobs when it comes to our vehicles so we are not locked into anyone brand, anyone have any similar experiences or dealers that are fair to deal with?

There is a new Indian dealer that is going to be opening in Ft. Myers soon so maybe if they want to take trades at fair trade value we will purchase an Indian Road Master.
 
#35 ·
So mine is the 35th post in this 2 day old thread........ Still nothing more from the original poster.
I've had lots of bikes. Bought private and from dealers. Sold private and also traded sometimes.
If the deal works for me I don't get stressed. At 68 years old it's not worth it.

Anyway..........where are you original poster. People here have tried to help you.
 
#37 ·
Original poster started this thread and walked away.

I was suspect of the motivation at first but with no follow up, it appears it was just something to get us riled up and then they'd walk away.

Whether intentional or just a session of venting followed by apathy, it's become a troll bait thread and we should let it die.

Don't feed the trolls.
 
#39 ·
I was working a deal with one of the big boy Goldwing dealerships. Once I mentioned trading my Harley, they stopped communicating. Gave me some story that they were selling the GW at wholesale. I guess they don’t want to make money, they just love to sell Goldwings. (Don was a classic)

All I was looking to do was leverage my down payment with the trade. They had zero interest.... Everything has some value. I got a local dealer to sell really close to the Choo Choo price and took it.....









Sent from my iPhone using Tapatalk
 
#41 ·
I am the original poster of this thread. I was not able to post until today when I logged back on so I was not able to reply, some of you really need to take some chill pills and stop accusing people of things because it is their first post.

We have horrible Honda dealers where I live just a fact. Book values are updated monthly by KBB, Black Book and NADA so trade in values are current and accurate in those three guides.

I owned a 1989 GL1500 GoldWing in the past, I was really excited about the 2018 GoldWing but like I said the Honda dealers just don't want to work with you to sell the bike. I guess they are in love with the bikes and don't want to move them unless you are just an outright buyer.

I was having problems posting so that is why I did not respond, if I could have I would have.

As for the 2018 GoldWing, the Honda dealers were I live just don't want to make a fair offer on my 2016 Harley Davidson Ultra Limited Low.

As a result I went to the Yamaha Dealer in Punta Gorda and they gave me a fair trade in offer and I bought a 2018 Yamaha Star Venture Transcontinental so I am no longer in the market for a Honda GoldWing.

Seems Honda dealers and their willingness is nothing new from the private message I got.

Sorry so many of you feel the need to attack a new member but again I could not post a reply in the beginning.
 
#49 ·
Was this your Ultra? It's the only one on the website for the dealer you named.

https://www.destination-powersports...e=harley-davidson&s=Year&d=D&vt=motorcycle / scooter&year=2016&fr=xAllInventory

If it is, I can't see how you got a great trade. They are listing it for $18,250 but the NADA average retail is $20,465.

http://www.nadaguides.com/Motorcycles/2016/Harley-Davidson/FLHTCUL-ULTRA-CLASSIC-LOW-1690cc/Values

Now, this is surely a better deal than $13k over MSRP, but something just doesn't add up in the experience you detailed.
 
#44 ·
My opinion is unchanged.

This poster has no credibility and is far from normal behavior.

Apparently they want us to believe that they went to the time and effort to subscribe to our community to create a thread bashing Honda and then didn't have the time to follow up and have now bought another bike. Additionally, they only seem to get the bad dealers that charge 10 grand over what most are selling the bike for.

2 posts, 2 Honda slams, no meaningful content to our community. Whether they intended to be a troll or just acted like one is irrelevant to me.

Wonder if they'll stay around and post how great their Venture is? :)
 
#47 ·
Your reading comprehension is really bad. I was unable to make a post on the forum, i.e. the forum was blocking me from being able to post, that has been taken care of now. I tired to make posts but the system was saying I did not have posting privileges.

It was likely something I did not click or open and post in that caused it but the fact is I did not post and run, I tried to make replies to posts but was unable to.

I am moving on, found a good dealer in Destination Powersports who wants to move product and spent all of 15 minutes making the deal before getting into the finance office. So yes there are good dealers out there, the Honda was the top of my list the Honda dealers where I live just don't want to deal.

So if you have some problem with me it is your problem not mine.
 
#50 ·
This is an online community where we try and help each other with ideas, questions, answers and support and our affiliation to this site is centered around the Goldwing. Is it not?

So....I guess when someone comes into the community and immediately attacks the dealers that sell and service the Goldwing that brought us all together, it's easy to assume their motives aren't to actually join us and contribute to the community but rather to try and divide it and cause harm.

Maybe I misread the troll part but I still think it's pretty evident that this thread is not contributing to the community. Did the OP really think they were warning us about Honda dealers? Really? I'm sure we'll all have our own opinion about the likelihood of that.

Anyway....troll or not, I suppose time will tell as to whether or not the OP has any intention of actually contributing to the community or if they just felt the need to call the baby ugly and then complain when we didn't say thanks. Now that the thread has progressed the way it has and they've supposedly bought another bike I suspect we'll get the, "I was going to be a part of it but you were rude so I'm out of here" response....but honestly.....does anyone actually ever start an introduction into any community where they want to be a helpful part by bashing the one thing that the community has in common? At a minimum, their first post was strange.

As to needing to chill out. I find that a bit funny. I've got a lot of bikes and am active on a lot of motorcycle forums that are brand specific and some that aren't. The bit of a cold shoulder we gave the OP on this forum is extremely tempered and polite compared to what would have been written if they had come on a few other sites. I think this community is made up of pretty rationale and civil humans for the most part. We don't always agree, but we do try and respect each other and at least try and listen to other points of view. I think most of us are pretty chilled out. I've met at least 30 of you in person and I think you're pretty reasonable.

With that said....I think I've said all I intend to about this. If anyone wants to know about some really good (and bad) Honda dealers, PM me and I'll be more than happy to share what I've experienced. I'm not an expert, but I've seen good an bad from Honda dealers just like I have from many others.
 
#53 ·
Back in 2012, I traded a 2010 Ultra in on a 2012 Wing, and Honda of Chanute.

They gave me right on KBB Trade In Value, which quite frankly surprised me....normally, trade in allowances are closer to wholesale prices than they are what KBB or NADA trade in value is listed at.

Quite frankly, I think KBB and NADA values are more of a guide for lendors when deciding how much to loan on vehicles. Example: A vehicle manufacturer is offering $3000.00 discounts on a certain vehicle. Now, if that vehicle isn't moving well enough to draw MSRP, why would one expect to get the published market value for their trade in?
 
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#54 ·
I have noticed a common thread in this discussion. Why is it that if a dealer won't sell a bike for what you are willing to pay being called a bad dealer experience? If they won't deal, move on. It's not that big of a deal. Sounds more like sour grapes than anything else.

I actually could see a situation where a quote could come in well over MSRP. Requesting quotes over the Internet might be a nuisance and not be a game some dealers are willing to play. The outrageous quote would be the same as saying go away.
 
#55 · (Edited)
Exactly..... he's miffed because he didn't get HIS way.... some just expect too much, so he settled for less.... I don't get why anyone would like this Yamaha bike, it looks like someone took a V twin and tried to make it look like a Goldwing....

When this 2018 GW came out, if I were to go buy one, I would had expected the dealer to want MSRP on it, and give me a low price on trade in... Expected it...... anything better and that would had been great. Trade in value or what I got for my bike wouldn't make me turn from something I wanted to settling for something less.

If I were a dealer I wouldn't even mess with internet offers.... most are likely trolls with nothing better to do and have no intention of buying the bike. Most serious buyers walk in the door and want to talk to someone. Asking $13,000 over MRSP was clearly someone messing with him....
 
#56 ·
Back when I worked in the MC business, we had a Harley Dealer across the street from us. I anyone came in with a Japanese bike to trade they would call us or anther dealer depending on brand to see if we were interested in buying it.
We did the same with Harleys. Harley people don't go to the Honda shop to buy. Most Honda people don't go to the Harley dealer to buy.