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Discussion Starter · #1 ·
While traveling my Zumo 550 power button rubber cover cracked and fell off. It is no longer a waterproof unit. I have sent an email to Garmin to try and obtain the pushbutton rubber covers to replace myself. Has anyone else had this experience and what were your results? I never pursued the rubber cover that protects the connection pins because I just kept my unit mounted.

Update: Opened unit and applied liquid electrical tape to insides of all pushbuttons. (note two others were cracking.) All is well !!!

Email to Garmin Support:

The rubber cover that protects the connection pins on the motorcycle mount failed within 6 months of purchase. Not a big deal, however now the push button covers on the unit itself are cracking and the power on pushbutton has come off completely. I do not need Garmin to repair but I am in need of these parts so I can make the repairs myself.
 

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Discussion Starter · #2 ·
Typical Garmin reply


Dear Terry Taylor,
Thank you for contacting Garmin International.
The only accessories available for your unit online are at www.garmin.com/products/zumo550 under the accessories tab. Any replacement parts will be there.


With Best Regards,
Eric R
Product Support Specialist
Garmin Mobile Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Eric R, Associate #6957
www.garmin.com
Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport

My Reply

Eric,

This is a typical Garmin response. I am in need of replacement parts, not accessories. I had been considering buying a new Garmin GPS but, based on the customer support I have been receiving I may consider another manufacturer. I and many others got nowhere when the rubber pin cover failed , then I had to replace the digitizer screen because it also failed (cost me $30 for parts on ebay vs. sending it to Garmin for a $150 repair), now this. For an $800 unit I would expect it to last or at a minimum that Garmin would stand behind it's products.


Thanks for the prompt reply although typically not helpful,

Terry



 

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I had the same thing happen to mine, and used their out-of-warranty refurb replacement. They sent me a new unit, loaded with the newest maps for $140. My digitizer screen had started to peel also. I couldn't find any of the parts, so this seemed like a better alternative to scrapping it.
 

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The unit is out of production
 

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Discussion Starter · #5 ·
I had the same thing happen to mine, and used their out-of-warranty refurb replacement. They sent me a new unit, loaded with the newest maps for $140. My digitizer screen had started to peel also. I couldn't find any of the parts, so this seemed like a better alternative to scrapping it.
I have already replaced my digitizer screen with parts from e-bay. Doubt I'll be able to find these parts. Hoping Garmin can supply them. I'm not interested in a refurb unit if I can avoid it.

Latest Garmin reply:
Dear Terry Taylor,
Thank you for contacting Garmin International, I am happy to assist you with this. I apologize you have had issues with the Zumo. As far as replacement parts we don't have parts to replace the actual buttons on the Zumo itself. At that point if the rubber is cracking on the power button then we would exchange out the unit. As far as the rubber cover that we could have replaced under warranty had we known there was an issue with it on your unit. We do have the rubber cover that you needed. If you would like we can send it out to you. What address do we need to ship it to please. If you have any questions let us know.
 

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Discussion Starter · #6 ·
Follow up

Iam going to just repair the button using liquid electrical tape. Should seal and yet be flexable enogh to allow use of the button.

Lastest from Garmin below.


Kimberly,

At the time I had issues with rubber cover, Garmin was not replacing them but I would be happy to obtain one now. Thank you. As far as the power button issue is concerned, the power button attached to the internal circuit board is functional, only the rubberized outer cover rotted and fell out leaving an open hole. This unit is well beyond the warranty period, so I would guess that there would be a cost involved to exchange it. Please let me know what the cost will be and I will make my decision from there. I may just attempt to make repairs myself or seal the hole completely since I can control the power function via the ignition switch on my motorcycle. I was just hoping replacement parts were available.

On another subject, I have a 2010 Honda GoldWing. This built in Garmin navigation unit does not allow route creation on a PC and then transferring to the SD card. I understand that the 2012 model allows for this using Honda Trip Planner software. I was told by a Garmin rep that this could be used with my model to download .gpx files. I was able to transfer a gpx folder to the SD card, however my 2010 does not seem to read it. I think the rep may have believed I had a 2012 model.

If you would be so kind, could you please verify the following for me. Can the 2009 and 2010 models have gpx files loaded to them by any means? Honda Trip Planner, Basecamp, Mapsource? Or is this function not available with the present firmware? Is a firmware upgrade planned to allow for this?

My address for the rubber cover is
xxxxxxxxxxxx
Boiling Springs, SC 29316

Many thanks Kimberly,

Terry

______________________________________________________________


Dear Terry Taylor,


Thank you for contacting Garmin International. Please send the mapping card to the address below for exchange. Once we receive that card I will send you the correct mapping card.


Garmin International

1200 E. 151st Street

Dock Door # 24

RMA - ZW44853488

Olathe, KS 66062

With Best Regards,


Barry He.

DTS
________________________________+

OK Barry,

I’m a bit confused here but I’m assuming you are requesting my OEM SD card from my 2010 Honda GoldWing. Then you will be sending me an SD card that will allow for GPX files to be loaded to my 2010 unit? This would indeed be awesome. I still need to know if I should be using Honda Trip Planner or if BaseCamp or Mapsource will also work.

Thanks ,

Terry
 

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zumo power button

Had the same thing happen to my zumo 550. Any luck anywhere with parts? Is refurbished available for such an old unit?

Thanks,

Mike
 

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Search this site for Zumo button replacement. Someone replaced the buttons with buttons from an old calculator.
 

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While traveling my Zumo 550 power button rubber cover cracked and fell off. It is no longer a waterproof unit. I have sent an email to Garmin to try and obtain the pushbutton rubber covers to replace myself. Has anyone else had this experience and what were your results? I never pursued the rubber cover that protects the connection pins because I just kept my unit mounted.

Update: Opened unit and applied liquid electrical tape to insides of all pushbuttons. (note two others were cracking.) All is well !!!

Email to Garmin Support:

The rubber cover that protects the connection pins on the motorcycle mount failed within 6 months of purchase. Not a big deal, however now the push button covers on the unit itself are cracking and the power on pushbutton has come off completely. I do not need Garmin to repair but I am in need of these parts so I can make the repairs myself.

Consider this:

Zumo 550 Low Cost Button Fix
 
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